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cyLEDGE Know How

Full list of attributes covered

The online version of the database is limited to certain key characteristics. The following attributes are covered in our offline database and are accessible upon request.


Concept/Design

  • Logo
    The configurator features the company logo. (yes/no)

  • Help-Button
    A help-button exists to support the user in case of questions or misunderstandings. (yes/no)

  • Privacy Policy
    A privacy policy is available from each site to guarantee that users’ personal data is treated confidentially (yes/no)

  • General Terms and Conditions accessible from each site
    The GT&C are accessible from the metanavigation. (yes/no)

  • FAQ
    The FAQ are accessible from the metanavigation. (yes/no)

  • Contact possibilities
    A contact is accessible from the metanavigation via E-Mail address, online contact form or telephone number. (yes/no)

  • Steps to starting (distance to the configurator)
    Number of web pages the user has to go through in order to get to the configurator (distance from the Homepage)


Structure

  • Process navigation
    A process navigation exists to show the user the previous and upcoming configuration steps. (yes/no)

  • Structure of process navigation
    Is the structure of the process navigation vertical or horizontal. (vertical / horizontal)

  • Module library
    Pre-customized products are available for further customization. The user can use existing modules and customize them (e.g. change the colour or image). (yes/no)

  • Recommendation
    The system provides active recommendations to the user, e.g. colour. (yes/no)

  • Current position
    The user's current position is shown throughout the configuration process (visual feedback). (yes/no)

  • Price scheme
    A price scheme exists showing the current selection of options and price to the user. (yes/no)

  • One Step Back ("Back" Button)
    A back-button exists allowing the user to go “one step back”. (yes/no)

  • One Step Forward ("Next" Button)
    A next-button exists allowing the user to go “one step forward”. (yes/no)

  • Product range (Standard model or other options)
    A "base model" exists giving the user a starting point for designing the product. (yes/no)

  • Different starting site
    The configurator's "first site” differs from other configurator’s pages. (yes/no)

  • Symbols
    Unusual symbols are used in the configuration process (common symbols are zoom, loupe...). (yes/no)

  • Already accomplished path
    The system shows the user how much of the configuration process he/she has already accomplished. (yes/no)

  • Possible path (Where you can go)
    The system shows the user the possibilities open in the configuration process. (yes/no)

  • Recommended path (Where you should go)
    The system guides the user through the configuration process with help of a recommended path. (yes/no)

  • Structure
    Determines whether the structure of the configuration process is procedural (step-by-step), decision based (discontinuous) or knowledge based (the user has to enter input according to his/her needs)

  • Automatic completion
    The configuration process can be continued even if the user ignores a required decision during the configuration process. The system completes the product automatically, meaning that the user doesn’t need to edit every step in order to continue the process. (yes/no)

  • Updated product description
    The system provides the user with updated product descriptions during the configuration. (yes/no)

  • Number of configuration steps
    Number of decisions that have to be taken to complete the configuration. The acceptance of the automatically generated proposal also counts as a decision. The amount of decisions within one category e.g. colour only counts as one decision.

  • Pages
    Amount of pages of the configuration process. Checks if a page is alerted. But: Page is not seen as altered if only the depicted product changes and the rest of the site does not.

  • Summary
    After the accomplishment of the configuration, the system provides the user with a summary. (yes/no)


Technical specifications

  • SSL-Connection
    A SSL-Connection exists to ensure the security of the user’s personal data. (yes/no)

  • Save Button
    A Save-button exists enabling the user to change and redesign his/her configured product at a later date. (yes/no)

  • Login
    A Login-button is available during the configuration process e.g. in order to save the configured product. (yes/no)

  • Scrolling
    Scrolling is necessary during the configuration. (yes/no)
    The user has to scroll vertically. (yes/no)
    The user has to scroll horizontally. (yes/no)

  • CD implementation
    The corporate design is implemented throughout the configuration. (yes/no)

  • Pop-Up
    The configurator appears in a Pop-Up. (yes/no)

  • Loading Time (under 15 Seconds)
    The loading time is under 15 seconds. (yes/no)

  • Plugin (required or optional)
    The configurator requires a plugin or offers a plugin optionally. (yes/no)


Visualization

  • Product visualization
    The product or only a part of the product is depicted throughout the configuration process (the visualization can differ from the actual configuration). (yes/no)

  • Product picture
    The complete product is depicted. (yes/no)

  • Current update
    The system updates the product picture during the configuration process. (yes/no)

  • Perspectives
    The product is presented from more than just one perspective. (yes/no)

  • 3D
    A 3D-perspective exists allowing the user to rotate the product picture 360°. (yes/no)

  • Interactivity
    The user can interact with the visualization. (yes/no)

  • Animation
    An animation exists showing the user a predefined sequence of picture movements. (yes/no)

  • Image at step x
    Number of configuration steps until an image of the product appears.

  • Picture size
    Length and width of the product picture in pixel.

  • Picture in special context
    The product picture is presented in a special context e.g. with people, nature, special background... (yes/no)


Ordering

  • Current Price
    The current price of the configured product is stated during configuration. (yes/no)

  • Itemized price
    An itemized price exists to show how the total price is composed. (yes/no)

  • Buy-Button
    A Buy-button exists leading the user directly to the checkout. (yes/no)

  • Order Possibilities
    The product can be ordered online. (yes/no)
    The product can be ordered offline. (yes/no)

  • Payment procedures
    Different means of payment, e.g. credit card, debit card, cheque...

  • Shopping cart
    A shopping cart-button exists transferring the product to the shopping cart. (yes/no)

  • User details upon registration
    Details required for registration e.g. e-mail, name, date of birth...

  • Delivery time
    The delivery time is quoted. (yes/no)

  • Duration of delivery
    Duration of the delivery in business days (5 days a week).

  • Means of transportation
    Different means of transportation e.g. parcel service, mail order


Extras

  • Weaknesses
    Obvious weaknesses of configuration toolkits

  • Forum
    A forum exists. (yes/no)

  • Community
    A community exists. (yes/no)

  • Exotic products
    The product offered for individualisation is unusual or exotic. (yes/no)

  • Blog entry
    The configurator can be found in the cyLEDGE Know-how blog as well. (yes/no)


Hard-Facts

  • Company
    Name of the company, offering the configurator

  • Website
    The configurator’s web-address

  • Industrial sector
    Industrial sector of product or service

  • Brief description
    Brief description of configuration possibilities

  • Product/Service
    Determines whether a product or service is offered for configuration

  • Type of Production
    Distinguishes between high variety manufacturing (product already exists in different versions) and mass customization (product is produced after ordering)

  • Promotion – Sales
    Checks if the product is just being promoted or for sale

  • B2C/B2B
    Differentiates between consumer goods and industrial goods

  • Producer of configuration system
    Name of the company that developed the configurator

  • Language
    Number of languages provided by the configurator

  • Contact details
    Contact details such as name of the contact, position of the contact within the company, street, country, zip-code, email, telephone number and fax


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